Do you have any questions?
Don’t worry

Frequently asked questions

How can I book and what do I need to do?

You can book using our website www.edenpuertomorelos.com; Just click BOOK NOW and you will be able to see availability and rates for each room category. If you have any additional questions, please contact us at: Phone number +52 (998) 253 6060 or at our e-mail: eden@puertomorelos.com and we will be happy to assist you.

I wish to pay my booking pending balance. What do I do?

We have various payment methods:
– Cash in USD or Mexican Pesos
– Bank Transfer/Deposit
– Through PayPal
– Or with Credit/Debit card.
Please contact us for a personalized assistance on the payment method of your prefference, it is our pleasure to be of service: Phone Number: +52 (998) 253 6060, E-mail: eden@puertomorelos.com

Are pets allowed?

No, pets are not allowed. Thank you for understanding.

Can I smoke on the apartments? Is there a designated area to do so?

Smoking inside any of our rooms is not allowed. There is considerable penalty for doing so. However we have areas were smoking is allowed. These are:
– Your room balcony or terrace, as long as the door of the apartment is closed
– Garden Area
– Pool Area

Do you offer shuttle service? How much it costs? How many people can use it and what do I need to do to arrange this service?

We offer shuttle service only to our guests, from and to the airport at a cost of
$45.00 USD or $900.00 MXN Pesos M.N. (per service). The service will be in a private van for up to 9 passengers and their luggage. The cost for a round service from the airport to the hotel, and from the hotel to the airport has a cost of $90.00 USD or $1,800.00 MXN Pesos M.N. This price will have to be paid at your arrival inside the front desk of the hotel during the check-in process.

If you need this service, please send us the next information:

– Mention if you need a single service, or a round service
– Date of Arrival or/and Departure
– Time of Arrival or/and Departure
– Number of Flight
– Airline
– Terminal Number
– Full name
– Personal e-mail
– Number of Passengers.
We will make all arrangements and inform you through e-mail when the service is ready. IMPORTANT: Please request this service at least 48 hours before your arrival/departure. Last minute requests are not possible. Thank you very much for your comprehension. Our e-mail is eden@puertomorelos.com

I want to check-out after 12:00 PM. Is it possible and how much it costs?

Late check-outs are subject to availability at your departure date and involve an extra cost of $300.00 MXN Pesos or $15.00 USD, this late-check out allows you to exit until 05:00 PM/17:00 Hrs; Please inform our staff at the front desk if you require this. Payment must be made at the front desk.

I want to enter my room before 03:00 PM/15:00 Hrs. Is it possible and how much it costs?

Early check-ins are subject to availability at your arrival date and involve an extra cost of $300.00 MXN Pesos or $15.00 USD, this early check-in allows you to enter your room after 10:00 AM / 10:00 Hrs. Please inform our staff AT +52 (998) 253 6060 if you require this. Payment must be made at the front desk during your arrival.

Do you offer extra services such as Room Decoration for an Special Event?

We are open to all our guests requests and we try our best to fulfill them if possible, if you need something like this, please contact us at  eden@puertomorelos.com and send all the details you wish to discuss. Please consider this might involve an extra cost and the ammount will vary depending on the items requested. We will contact you as soon as we can with all cost and details. Thank you

We will solve all your questions

Please contact us

Location

Av. Andrés Quintana Roo, SM2, MZ 21, L6-10, 77580 Puerto Morelos, Q.R.

Phone and E-mail

+52 (998) 253 6060 | eden@puertomorelos.com

About Long Term Stays

For long-term stays* (30 nights or more) please contact our e-mail address so we can provide you with availability and rates for your entire stay * All room categories apply. Subject to valid rates and availability.